Cultural Awareness in Hospitality

To put it simply, every customer you meet is different.
They each have their own certain views, preferences and expectations.
This is because every person is a product of their culture and it informs how they think, feel
and interact with the world.
So, gaining cultural awareness is a great way to understand how each of your customers would
like to be treated.
It’s up to you as a hospitality employee to use your knowledge of different cultures to provide
every customer with the experience they expect and deserve.
This course is here to show you how.